7bed Privacy Policy

1 What Information We Collect

We collect the following categories of information for the purpose of registration and service delivery on the 7bed platform. All information is collected for lawful purposes and with the user's consent.

1.1 Personal Identity Information

• Full name (first name and last name)
• Date of birth (for age verification — minimum age 21)
• National ID number or passport number (for KYC verification)
• Current address and postal code
• Valid email address
• Mobile number (for service communications)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal transaction history
• Bonus and promotion usage records

1.3 Technical and Usage Information

• IP address and device type
• Browser version and operating system
• Site access time and session logs
• Preferred game categories and sports activity information
• Information collected through cookies and similar tracking technologies

2 Purpose and Use of Information Collection

7bed uses your personal information only for the following lawful and specific purposes. We never use your information for unnecessary purposes or sell it to third parties.

• Account Registration and Verification: To confirm your identity and keep your account secure.
• Age Verification: To ensure that only users aged 21 or above are using the platform.
• Financial Transaction Processing: For deposits, withdrawals, and bonus payments.
• Customer Support: For resolving issues and providing assistance.
• Security and Fraud Prevention: To protect accounts and detect suspicious activity.
• Responsible Gaming Monitoring: To identify signs of gaming addiction and provide support.
• Platform Improvement: To review user experience and improve service quality.
• Legal Compliance: To comply with applicable laws and regulations.

3 Use of Cookies and Tracking Technologies

The 7bed platform uses cookies and similar web technologies. A cookie is a small data file stored in your browser. These keep your session active, remember your preferences, and improve site functionality.

3.1 Essential Cookies

These cookies are essential for the platform to function properly. Maintaining login sessions, verifying security tokens, and storing session data are included in this category.

3.2 Analytical Cookies

These cookies help us understand how users are using the site. This information is collected in completely anonymous form and is used only to improve service quality.

4 Data Storage and Security

7bed applies industry-standard technical and organizational measures to ensure the security of your information.

• SSL Encryption: All data between your browser and our servers is encrypted.
• Secure Data Centers: Your information is stored on secured servers in controlled environments.
• Access Controls: Only authorized personnel can access your information for specific purposes.
• Regular Security Audits: Regular audits are conducted to identify and address potential vulnerabilities.
• Two-Factor Authentication: Active to prevent unauthorized access to accounts.

4.1 Data Retention Period

We retain your information for as long as your account remains active. Even after account closure, certain information may be retained for a specified period as required by law to meet legal obligations and resolve disputes. Once this period has passed, the information is securely deleted.

5 Sharing Information with Third Parties

7bed never sells your personal information. Information may be shared only in the following limited circumstances, and only to the extent necessary:

5.1 Service Providers

Only the necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure support. These partners are contractually bound to comply with 7bed's privacy standards.

5.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from a law enforcement authority, or any other legal requirement. In such cases, we will provide only the information required by law.

5.3 Fraud and Abuse Prevention

To protect the security of the platform and safeguard the interests of other users, necessary information may be shared with relevant authorities in cases of serious fraud.

6 Your Rights

As a user of the 7bed platform, you retain the following rights over your personal information:

6.1 Right to Access

You may request at any time to know what information we hold about you and to receive a copy of it. We will respond within a reasonable time after receiving such a request.

6.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete personal information. Some information can be updated directly from your account settings; for other information, please contact the support team.

6.3 Right to Deletion

In certain circumstances, you may request deletion of your personal information. However, information required to meet legal obligations and information related to ongoing transactions may not be deletable.

6.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. If this objection is accepted, we will stop using your information for that specific purpose.

6.5 Right to Data Portability

You may request your provided information in a structured and commonly readable format. This right applies subject to the validity of your account remaining in good standing.

7 Protection of Children and Minors

The 7bed platform is strictly operated for users aged 21 or above only. We do not knowingly collect any personal information from minors. Age is verified at the time of registration, and any account that fails verification is immediately closed.

8 International Data Transfers

7bed's servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers are completed with appropriate security measures and in compliance with the laws of the relevant country. Data protection standards are ensured through agreements with third-party service providers.

9 Responsible Gaming and Data Protection

7bed's privacy policy is closely linked to our responsible gaming commitment. We monitor user gaming behavior to identify potential signs of addiction and to provide support when needed. Information used in this monitoring is used solely for this welfare purpose.

If you wish to set gaming limits for yourself or take a temporary break, please use our responsible gaming tools. For more information, visit our Responsible Gaming Guidelines page.

10 Changes to the Policy

7bed reserves the right to update this Privacy Policy at any time. For significant changes, we will send a notification to your registered email and will clearly announce it on the platform. Continued use of the platform after changes have been made will be considered as acceptance of the new policy.

If there are any changes from the previous version, the date of the update will be noted at the top of the page. We recommend visiting this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our dedicated support team is always ready to assist you.